Housewares Only Shipping Policy
Housewares Only stands behind the quality of our products. We will make every effort to accommodate your requests if you are not satisfied with your purchase. We believe believe that we can work together with you our customer to make every purchase a positive experience. Each shipment is carefully inspected before leaving our warehouse.
Housewares Only currently offers online shipping to all U. S. fifty (50) states, including Hawaii and Alaska. Customers in Hawaii and Alaska should call for additional shipping charges. If you are interested in shipping to another country please contact us at (847)-512-1702.
Housewares Only strives to excel in Customer Service and therefore we do our best to ship all ground orders within 48 hours . We ship most of our orders via UPS, with Fed-Ex used as a secondary source. Freight Shipments leave the warehouse within 72 hours.
Standard Delivery: All standard shipments are curbside delivery only, unless otherwise specified. This means that the delivery driver will only drive the equipment to the property nearest the entrance. If you do not have a "semi-truck high" receiving dock, or own a forklift, you must request a liftgate delivery service at the time of purchase.
Standard delivery, also known as curbside or “non-liftgate” delivery, involves the delivery driver pulling the truck to the curb of your business. You will be responsible for removing the merchandise from the truck yourself. The driver is not expected to remove the item from the truck or to bring the item inside. If you do not have a loading dock, or the item is excessively heavy, we do not recommend moving the item without assistance. It is recommended that you consider beforehand whether or not you will require liftgate service.
Damaged / Defective Item Handling
If any of your order is damaged,note the damage on the delivery receipt/bill of lading while the driver is there. You must be as specific as possible when noting damage. This is crucial in distinguishing if the damage is on the outside of the packaging or if it is on the actual item that you have unpacked in front of the driver. Always take photos of any damage that has occurred to be prepared for an inspection from the freight carrier. Do not throw away any of the original inner or outer packaging.
Concealed Damage: In the case of damage to the item and not the outside packaging, this is considered concealed damage. If the driver has already left your delivery location, the freight carrier has no evidence that the item was harmed while in their possession. If any damage is discovered, you must keep the original outer packaging as well as inner packaging. Then, request inspection immediately from the freight carrier plus make a written request to the freight carrier. This must be reported immediately. You must contact our Customer Service Department at (847)-512-1702 immediately, while the freight carrier driver is present to report any form of damages. They will instruct you on how to proceed with reporting the damages. If there is a possibility of minor repairs or "cosmetic" damages, Customer Service may be able to assist with ordering replacement parts or panels if applicable. Please have your order number available so that we can assist you as quickly as possible.
Please contact Customer Service at (847)-512-1702 by the end of the next business day to report a refusal, so that we may promptly submit a replacement order for you. All return requests are subject to HousewaresOnly.com approval.No returns will be accepted or credited without prior authorization from Housewares Only
All return requests must be made within 7 days of delivery.
To verify you are eligible to make a return, please contact Customer Service at: (847)-512-1702 .
Unauthorized returns will not be issued credit and will be returned to the shipper. Shipping/freight charges may be assessed at our discretion. Approved returns must be received in unused condition and be in original packaging. Customer is responsible for return shipping costs.
We cannot accept returns for any used merchandise. no exceptions.
Returns resulting from customer order error will be charged a minimum 30% restocking fee and freight charges both ways.
All fees will be deducted before a credit or refund is issued.
No credits will be processed for a return until we have confirmation that the item has been received and is in unused and new, sellable condition. Credits will be issued within 45 days after receipt of the returned merchandise.
Special order, custom items and cut-to-order items cannot be returned.
Cancellations
Cancellation Policy: We do not cancel orders preship at this time. Our goal is to ship orders as soon as possible so we have set up our system to automatically process your order as fast as possible. For that reason, once an order has been submitted, it cannot be canceled. If an error is made, we need you to accept the package and request a return authorization to return the package (if our return policy below allows) for a refund. Please be sure that you want to make the purchase before submitting the order. Orders refused at delivery will be assessed all of the applicable fees including the return fee, our shipping costs and a 25% restocking fee.
If you decide to cancel any part of your order after it has been shipped, please note that you will be responsible for the full amount of roundtrip shipping and handling charges, plus any applicable restocking and repair fees.
Customer Service Contact Information
Email: info@housewaresonly.com.
Phone: (847)-512-1702
Damaged / Defective Item Handling
If you sign your name on the freight bill without noting any damages, then you are stating that you have received your order/shipment in acceptable condition. Once this has occurred, there is no possibility of filing a freight claim, and there will be no reimbursement of freight charges, order costs or any other charges incurred by you from Housewaresonly.com.com. Once you have signed the Bill of Lading that your shipment arrived in acceptable condition, the item(s) belong to you.
Returns Handling
We will explain your options and issue a Return Authorization (RA) number if eligible. Returns will not be processed without a valid RA number from our Customer Service Department.
Cancellations
Cancellation Policy: We do not cancel orders preship at this time. Our goal is to ship orders as soon as possible so we have set up our system to automatically process your order as fast as possible. For that reason, once an order has been submitted, it cannot be canceled. If an error is made, we need you to accept the package and request a return authorization to return the package (if our return policy below allows) for a refund. Please be sure that you want to make the purchase before submitting the order. Orders refused at delivery will be assessed all of the applicable fees including the return fee, our shipping costs and a 25% restocking fee.
If you decide to cancel any part of your order after it has been shipped, please note that you will be responsible for the full amount of roundtrip shipping and handling charges, plus any applicable restocking and repair fees.
Customer Service Contact Information
Email: info@housewaresonly.com.
Phone: (847)-512-1702
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